Warranty Policy

Below are the warranty terms and instructions for submitting a claim.
Review the relevant sections and follow the claim process if you believe
your product is eligible for warranty service.

Product Warranty

Products are warranted against defects in materials and workmanship at the time of purchase.
The warranty includes coverage for significant degradation of core performance when the product
has been used and cared for according to the manufacturer’s instructions.

This warranty applies only to products purchased from an authorized retailer or reseller and used
under normal conditions with proper care.

What is not covered

This warranty does not cover damage resulting from:

  • Natural disasters, accidental damage (e.g., fire), or non-stainless steel parts
  • Counterfeit or tampered products
  • Normal wear and tear (scratches, dents, cosmetic blemishes)
  • Failure to follow care/use instructions
  • Modifications, third-party accessories, abuse, misuse, or neglect

Coverage duration

The warranty for drinkware and food containers (excluding lids, seals, and straws)
is valid for the functional lifetime of the product when used as intended and maintained properly.

Verification requirements

To process a warranty claim, proof of purchase and/or return of the defective product may be required; verification may include photos or video evidence clearly demonstrating the defect, and the product must be returned in its original packaging, including all accessories and contents provided at the time of purchase, while additional information may be requested at the company’s discretion.

Remedy

If a product is found defective, it will be repaired or replaced at the company’s discretion,
at no charge, with a comparable product if the original is no longer available.

Replacement items may differ in color or finish. Custom designs cannot be replicated.

Additional information

The company is not responsible for incidental or consequential damages to the fullest extent
permitted by law. Some jurisdictions may not allow exclusion or limitation of such damages.