Returns

Return & Exchange Policy

At Stanley Pakistan, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help with our hassle-free return and exchange process.

Eligibility for Returns & Exchanges

  • Time Frame: Returns or exchanges must be initiated within 7 days of receiving your order.
  • Condition: Products must be unused, undamaged, and in their original packaging with all tags and accessories intact.
  • Proof of Purchase: A valid order number and payment receipt are required.

Non-returnable Items

  • Products damaged due to misuse or improper care.
  • Items not purchased directly from Stanley Pakistan or authorized sellers.
  • Clearance or final sale items.

How to Initiate a Return or Exchange

  1. Contact Us: Email us at info@stanleypakistan.shop or WhatsApp +923207171512 with your order details and reason.
  2. Return Authorization: Our team will review your request and provide a Return Authorization Number (RAN) if eligible.
  3. Ship the Product: Pack the item securely and ship it to the provided address. Return shipping costs are the customer’s responsibility unless the item is defective.

Refunds

  • Refunds will be processed to the original payment method within 7–10 business days after inspection.
  • Shipping charges are non-refundable, except for defective or incorrect items.

Exchanges

If you wish to exchange an item, the new product will be shipped once we receive and inspect the original item.

Contact Us for Assistance

Email: info@stanleypakistan.shop

Phone/WhatsApp: +923207171512

We’re here to make your experience with Stanley Pakistan smooth and satisfying.