Refund Policy

Return & Refund Policy

At Stanley Pakistan, we are committed to providing our customers with high-quality products. If you are not fully satisfied with your purchase, we offer a straightforward return and refund process.

Returns

  • Eligibility: Products may be returned within 7 days from the delivery date.
  • Condition: Items must be unused, undamaged, and in their original packaging.
  • Proof of Purchase: A valid order number and payment receipt are required.

How to Return an Item

  1. Contact Us: Reach out to our support team via email at info@stanleypakistan.shop or WhatsApp at +923207171512.
  2. Return Authorization: After reviewing your request, we will issue a Return Authorization Number (RAN).
  3. Return Shipping: Return the item to the provided address. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • Processing Time: Refunds will be processed to the original payment method within 7–10 business days after receiving and inspecting the returned item.
  • Non-Refundable Charges: Shipping costs are non-refundable unless the item is defective or incorrect.

Exchanges

For exchanges, the new product will be shipped after the returned item is inspected. Customers are responsible for any price differences or additional shipping charges.

Non-Returnable Items

  • Products damaged due to misuse or improper care.
  • Items not purchased directly from Stanley Pakistan or authorized sellers.
  • Clearance or final sale items.

Need Help?

For any questions or assistance, please contact our customer support team at info@stanleypakistan.shop or WhatsApp +923207171512.