FAQ
Frequently Asked Questions (FAQs)
1. What types of products does Stanley Pakistan offer?
We offer a wide range of premium Stanley products, including stainless steel flasks, mugs, coolers, cookware, and hydration products designed for durability and outdoor adventures.
2. Are your Stanley products authentic?
Yes, we only sell 100% authentic Stanley products sourced directly from the brand. Our commitment to quality ensures you receive genuine, durable, and high-performance items with every purchase.
3. How can I place an order?
You can place an order directly through our website by adding products to your cart and completing the checkout process.
4. Do you offer nationwide shipping?
Yes, we provide nationwide shipping across Pakistan.
5. What are the payment methods available?
We accept multiple payment methods, including credit/debit cards, bank transfers, and cash on delivery (COD) for your convenience.
6. How long does delivery take?
Delivery typically takes 3–5 business days, depending on your location. You’ll receive a tracking number once your order is shipped.
7. Can I return or exchange a product?
Yes, we offer returns and exchanges within 7 days of delivery. The product must be unused and in its original packaging. Please refer to our Return Policy for more details.
8. Are Stanley products covered under warranty?
Yes, all Stanley products come with a limited lifetime warranty covering manufacturing defects. Please contact us for warranty claims.
9. What does the warranty cover?
Our lifetime warranty covers defects in material and workmanship, including thermal performance degradation. It applies to products used under normal conditions and purchased from Stanley or an authorized seller. Ensure proper care by following the provided instructions for optimal performance.
10. How do I contact customer support?
You can reach our customer support team via email at stanleypakistan@gmail.com or WhatsApp at +923207171512. We’re here to assist you!