Returns

Return & Exchange Policy

 

At Stanley Pakistan, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help with our hassle-free return and exchange process.

 

Eligibility for Returns & Exchanges

 

• Time Frame: Returns or exchanges must be initiated within 7 days of receiving your order.

• Condition: Products must be unused, undamaged, and in their original packaging with all tags and accessories intact.

• Proof of Purchase: A valid order number and payment receipt are required for processing.

 

Non-Returnable Items

 

• Products damaged due to misuse or improper care.

• Items not purchased directly from Stanley Pakistan or authorized sellers.

• Clearance or final sale items.

 

How to Initiate a Return or Exchange

 

1. Contact Us:

Email us at info@stanleypakistan.shop or WhatsApp +923207171512 with your order details and reason for the return/exchange.

2. Return Authorization:

Our customer support team will review your request and provide a Return Authorization Number (RAN) if eligible.

3. Ship the Product:

Carefully package the item and ship it to the provided address. Customers are responsible for return shipping costs unless the item is defective or incorrect.

 

Refunds

 

• Refunds will be processed to the original payment method within 7–10 business days after the return is received and inspected.

• Shipping charges are non-refundable, except for defective or incorrect items.

 

Exchanges

 

• If you wish to exchange an item, the new product will be shipped once we receive and inspect the original item.

 

Contact Us for Assistance

 

📧 Email: info@stanleypakistan.shop

📞 Phone/WhatsApp: +923207171512

 

We’re here to make your experience with Stanley Pakistan smooth and satisfying!